Privacy Policy

KJB Graphix ("[we]", "[us]", "[our]") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in connection with your use of our website (www.kjbgraphix.net) and services, operated through the Shopify platform. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We collect information necessary to provide our services, process your orders, and improve your experience. This may include:

Personal Identification Information: Name, email address, phone number, shipping address, billing address.
Order Information: Details about the products and services you purchase (including custom design specifications, files uploaded, team names), payment information (processed securely by our payment gateways, we do not store full credit card numbers), order history.
Account Information: If you create an account, your username, password (encrypted), and preferences.
Communication Information: Records of your correspondence with us (email, contact forms).
Technical Information: IP address, browser type, device information, cookies, and website usage data collected automatically when you visit our site (see Section 8 for more on cookies).

2. How We Collect Information

We collect information in the following ways:

Directly from You: When you place an order, fill out forms (like the service deposit intake forms), create an account, contact us, or subscribe to our newsletter.
Automatically: Through cookies and similar tracking technologies when you browse our website (via Shopify's platform and potentially third-party analytics like Google Analytics).
Through Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

3. How We Use Your Information

We use your personal information for purposes including:

Fulfilling Orders: Processing payments, arranging shipping or pickup, providing design proofs, and managing your custom orders.
Communication: Sending order confirmations, shipping updates, responding to inquiries, and providing customer support.
Providing Services: Setting up team stores, managing custom design projects based on the details you provide.
Marketing (with your consent): Sending promotional emails or newsletters about new products, services, or offers (you can opt-out at any time).
Improving Our Store: Analyzing website usage to understand customer behaviour and enhance our website and offerings.
Legal Compliance: Complying with legal obligations, resolving disputes, and enforcing our terms of service.

4. Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

Service Providers: With companies that help us operate our business, such as Shopify (our platform provider), payment processors (e.g., Shopify Payments, PayPal), shipping carriers (e.g., Australia Post), email marketing services (if used, e.g., Mailchimp), and potentially app providers (like Globo Product Options, if their service involves data handling beyond the Shopify admin). These providers are only given the information necessary to perform their specific services.
Legal Requirements: If required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our store is hosted on Shopify, which implements industry-standard security measures. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including providing you with services, maintaining records for tax and legal purposes, and resolving disputes, unless a longer retention period is required or permitted by law.

7. Your Rights (Access and Correction)

Under Australian privacy law, you have the right to:

Access the personal information we hold about you.
Correct any inaccurate, incomplete, or outdated personal information.
Request deletion of your personal information, subject to certain legal exceptions.

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.

8. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) and similar technologies provided by Shopify and potentially third parties (like analytics or advertising partners). These help our site function, analyze usage, remember your preferences (like cart contents), and potentially deliver targeted advertising. You can control or refuse cookies through your browser settings, but this may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and indicate the "Last Updated" date. We encourage you to review this policy periodically.